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Delivery Information and Options

Our aim is always to get your order to you as quickly as we can, and in the best possible condition. The majority of orders are sent out the day they are placed (except at weekends / bank holidays when our warehouse is closed, or when the courier company cannot collect).

Cost & Carrier Information

All Parcels will be sent by Parcel Force, unless specified on the website. You will need to be in to sign for your order. If youíre not in, the driver will leave a card with details of how you can collect your order, or arrange for it to be redelivered.

Standard £8.00 Expected Delivery: 48 hours after dispatch
Express £9.00 Expected Delivery: 24 hours after dispatch for orders before 3.30pm Monday - Thursday

Standard Delivery

Our standard delivery service is provided by Parcel Force, and is a 48 hour service. We'll let you know by email as soon as your order is on its way to you, so you can arrange to be there when it arrives. If youíre not in when your order arrives, the driver will leave a card with details of how you can collect your order, or arrange for it to be redelivered. Normally you willll be able to collect your parcel from your local Post Office or Royal Mail collection point.

Express Delivery

This is a 24 hour (normally Next Day) service, provided you order by 4 pm. For example, if you order at 1pm on a Tuesday, youíll get your order on Wednesday, however if you order at 4pm on Friday, your order won't arrive until the following Tuesday (as it wonít be collected from us until Monday).

All Express Delivery orders are also sent via Parcel Force, and youíll need to be in to sign for your order. If youíre not in, the driver will leave a card with details of how you can collect your order, or arrange for it to be redelivered.

PLEASE NOTE:

We currently only deliver orders to Mainland UK.

All the dates and times shown above assume that any items youíre ordering are in stock at the time you place the order. If items are out of stock, the date we expect stock to arrive will be displayed. Our warehouse and courier partners donít collect or deliver orders on Weekends or Bank Holidays, so please bear this in mind when placing your order. Our deliveries will also be affected by severe weather, such as heavy snow falls, but Parcel Force (or Royal Mail and any other of our couriers) will always do their best to get orders to you as quickly as they can.

Large or heavier items, higher value orders and Overseas orders

If your order contains large or heavy items (ABOVE 30 KG) and for higher value orders, or if you are ordering from outside the UK, we will contact you to discuss the delivery charge and estimated time of dispatch.

Pre-Orders

We will ship pre-orders as soon as stock is available. You will be notified if there is any significant change to the expected arrival date of your pre-order.

Seasonal Variations

Seasonal demand (around Christmas, Easter and other such holidays or special days), may sometimes delay the delivery of your order. Please allow extra time for delivery during these periods - we will place prominent notices on our site informing you of final delivery dates for Christmas and other major occasions.

For Standard Delivery to the Scottish Highlands and Islands or Northern Ireland, please be aware there may be a few days delay.

Please note we cannot deliver orders to PO Box addresses.

If for any reason there is a problem with your order we will contact you via email or phone, please ensure you enter your details correctly when placing your order. If you selected our Standard Delivery option when placing your order, please allow 3 working days from the day we confirm dispatch for your order to arrive. If your order has not arrived 3 working days after dispatch, please contact our Customer Service team who will be happy to locate your order and if necessary send a replacement out to you.

Tel: 01455 553350 | Email: shop@edcsupport.com

© 2009 - 2015 EDC Support Ltd. 18-22 Church Street, Lutterworth, Leicestershire. LE17 4AW. UK.